We bought one of their sectionals. I think it was the reese one. It's already been repaired once and now it is broken again. A wood support in the back of the chase first and now one of the cables to the handle of the recliner has snapped. When we had the wooden support repaired they came out, had the wrong parts and had to schedule another appointment. Now that the handle is broken we haven't even called because it's such a hassle. The couch itself isn't that great either. We're constantly losing all sorts of stuff in it and it's really hard to retrieve things because it drops straight to the floor and you have to disconnect the sections and basically pick them up just to get your remote or cellphone etc. We have dogs and it's impossible to get all the dog hair that collects on the floor unless you move the entire couch. And when you lay on it you can feel the wood that separates each section. We're honestly just going to give it away, which is a shame since we spent thousands on it. So do yourself a favor and buy a cheaper couch. Even if isn't high quality you're not going to get much more quality here for the rediculous amount of money you pay. I'd rather buy five cheap couches than one expensive couch that is a piece of junk.
One star is pretty mean, but I'm not happy. Ordered a pair of end tables. When they arrived, they were both damaged. I rejected them and they ordered another pair. I said for the price of the tables, I expect them to be pristine and this is their last chance. A couple weeks later, I got a call telling me the tables arrived, but were not free of defect. I generously gave them one last try. I was informed it would take longer, since this pair actually has to be made. Oh good, now everybody can make sure more care is taken in assembly and shipping. A month later, I finally got a call telling me this pair had arrived. I asked of the condition and was unpleasantly met with an I-don't-know. Same day, I go to see the tables. Both are clearly damaged. They made me waste my time to see for myself and obviously hoped I'd grudgingly take them. I asked for a refund, dealt with a bit of attitude, then ordered larger, less expensive, feature-comparable tables from Wayfair.
I purchased a recliner last Christmas and my salesman was Terri. She was patient with me when I tried them all out, told me all my options and answered all my questions. It was a great experience and I'd recommend her any day. I also love the recliner!
Great service and design help. Also, I was given a terrific price!
We recently bought a sofa and chair-all reclining; a coffee table, end table and console for the television. I have no complaints about the initial purchase in the store. I haven’t had the sofa and chair long enough yet, only about 2 months, to tell if they will hold up. The issues I had were with customer service, the delivery people and the fact that two of the tables were terribly flawed and I had to argue for two to three weeks for replacements. The day the furniture was delivered I noticed that the coffee table which had a shelf on the bottom had a screw that had pushed the wood up. I said something to the delivery person and he said call the store, they will send someone to look at it and probably replace the entire table. I regret not having them take it back and I take responsibility for that. Also the coffee table was supposed to raise up and it was almost impossible to to life unless you held the table down while you tried to life it which took two people. I called customer service and they said they would send someone to look at the coffee table. The repair person that came acknowledged the screw issue and said that the coffee table was put together incorrectly, a hinge was assembled wrong and that’s why it wouldn’t come up, simple greasing of a hinge would not fix it. Additionally, the repair man noticed that the console was not squared, which I hadn’t noticed on delivery. The repairman filed a report to the store, I then got a call that they were going to try and fix it. I said I wanted the tables replaced because you can’t fix a table that’s not squared and I wasn’t pleased about them replacing a hinge that was in wrong. I called customer service to argue my point and asked her if they had seen the reviews about their store on line and she said “you know those are disgruntled people,” so I guess I am one of those now LOL. She assured me you could fix a table that was not squared and that the repairs on the coffee table wouldn’t be noticeable and raved about how good the company was that repaired the furniture (not part of La-Z-Boy). My response was how did it even get out of the factory that way? Isn’t there any quality control. I called the store manager again trying to get the tables replaced versus repaired. Same argument. Finally, we went to the store with pictures of how “not” squared and how warped the console was and made a further argument about the coffee tables hinges being put in wrong so the table wouldn’t raise. Finally, after weeks of arguing our point we were told we would get new tables, so I guess the pictures proved I wasn’t exaggerating. My advice to whoever buys from La-Z-Boy, return anything that isn’t up to your standards no matter how excited you were to get your furniture, it’s worth the wait to get them replaced not repaired. Go over everything with a fine tooth comb. Don’t listen to the delivery people if they tell you “it’s easy” to get furniture replaced because it is not. Don’t feel you have to be in a hurry to inspect the furniture because the delivery guys are in a hurry - I spent about $4500 dollars (which I think was with a 25% discount from a sale that day) and I regret not being more assertive. Make sure you have someone there to look at the furniture besides yourself to help you not miss any flaws. We went through a lot of hassle to get tables replaced that shouldn’t have left the factory in the terrible condition they were in. I’m hoping the sofa and chair are of better quality and last like La-Z-Boy advertises but I haven’t been too encouraged from the other reviews I have read. Customer service was a waste of time, they have no power to help you and consider complaints to be from disgruntled people versus people that spent their money on a product line they trusted, instead call people “disgruntled” who stand up for themselves as it’s easier than fixing their quality issues.
My new home has been waiting for these end tables to decide how the living room furniture will be arranged. For two months, my home hasn't felt like a home because of carelessness
La Z Boy Furniture Galleries is a US Furniture Store based in Harrisburg, Pennsylvania. La Z Boy Furniture Galleries is located at 5125 Jonestown Rd, Paxton Town Center, Harrisburg, PA 17112, USA.
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