I purchased furniture at this store on October 28th, 2017. I was told it will take 2-3 wks for delivery. 3 wks into waiting, i went into to store for a refund and was told that their corporate office has to approve the refund. I was shown on my reciept a section where it stated that a min of 4 wks delivery is required for Layaway, I paid cash and advised them that the 4 wks did not pertain to me. After arguing certain point on the receipt the store delivered a love seat and tables from my order. It is now 5 wks, I still do not have my sofa and after speaking with someone in corporate I was told that the company does not have the sofa I paid for and that all sales are final and will not get a refund. That they will see what they can do for me and that I may select other furniture if I wanted to. As I check the terms and policies it states people who choose layway will recieve a full refund if product is unavailable. Once again I paid full price in cash and do not understand why I am not entitled to a refund if the product is not available. I am willing to have the store come pick up what they have delivered but I wpuld like a full refund so that i can go else where with my business.
I visited American Freight in Harrisburg yesterday to look at dining, living room, and bedroom furniture. I had a very negative experience. The sales tactics used were aggressive and had complete disregard for my expressed needs. From the moment I walked in, a salesperson approached me and started asking questions. I clearly and politely stated that I wanted to "do a circuit" of the entire floor and if I had any questions, I would let him know. He continued talking and I had to restate that I wanted to browse on my own first. The same salesperson approached me less than 10 minutes later and started asking very personal questions - "Are you looking for an existing place or a new place", "Where do you live?", "Do you live in a house?" I stated again that I wanted to look on my own. After he continued to ask questions, I clearly told him that I did not want to answer questions or talk, I just wanted to look on my own. Not even 5 minutes later, another salesperson approached me and started asking which items I liked the best. I expressed by dissatisfaction with their sales approach. Shortly after I left because I felt very uncomfortable. I recommend that salespeople LISTEN to what customers are actually saying. The company lost my interest and business.
Great prices and attentive personal. Don't like the final sales policy. I feel that any business should stand behind the products they sell, unless you don't have confidence in the merchandise.
I will never in my life recommend this store to any one again. I and I feel terrible for the people I have highly recommended already. I put a couch on what i thought was "layaway". Only to pay it off and them not have the item. Then the salesmen that I'm speaking too say that I can pick from three other options. And when I come to a conclusion to pick another couch we go to the register and he gets to get me to pay an additional 120 dollars. Now I feel like I'm wasting my time mind you I also have my uncle with me who has a truck so we can pick up said couch that isn't even there. So I ask for my money back.... they offer me store credit... THE REASON I ASKED FOR MONEY BACK IS BECAUSE I NO LONGER WISH TO DO BUSINESS WITH THIS STORE! So point being for a store that clams to be a "warehouse" , "cash and carry" and offers "layaway" didn't have my item after I've paid. I gave them CASH and did not CARRY. FALSE ADVERTISING AT IT'S FINEST!!
Was able to take furniture the same day I paid for it.. Great deals also.. Customer service was excellent
American Freight Furniture And Mattress is a US Furniture Store based in Harrisburg, Pennsylvania. American Freight Furniture And Mattress is located at 6305 Allentown Blvd, Harrisburg, PA 17112, USA.
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