This store was very unorganized. I lost 125$ because they didn't record my cleanings only because they couldn't find it in their record. I called the zales 1800 number and they said they are sorry I went through this but I never was offered money back. I went to the hersehy store for a cleaning and their customer service was 100 times better and they treat you with more respect. I thought I'd never ship at zales again after the cost they did to me but hershey changed my mind.
They're customer friends very helpful and I sent in for a ring and left with more. They haven't let me down and I never waited and the store manager is supportive on helping you get the right jewelry for you and the one you love. I'd highly recommend zales for anyone that wants good jewelry and jewelry that looks great for years. Zales were you want to go.
The ladies are so nice and helpful and are excited about your special moment. I definitely went to the right place.
Recently this store took my son under their care and helped him purchase some special items!!!
I purchased my anniversary ring and they checked out my diamond and found 3 of my prongs were gone and the 4th was on its way. My ring of 33 years came back to me sparkling wonderfully!!!
I disagree with the 1 and 2 star ratings. We (myself and fiancee) had avery comfortable experiance while we shopped for rings. They weren't pushing or insisting we try other rings, they were very polite and straight forward. I would reccommend this location and again i dont agree with the negative reviews, also the prices were very doable, me and her had a budget in mind and we were well under it.
Every time I walk in this store the staff are greating me with smiles and pleasantries!!
Zales is a US Jewelry Store based in Harrisburg, Pennsylvania. Zales is located at 21 Colonial Park Mall, Harrisburg, PA 17109, USA.
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